ace36's Privacy Policy

ace36 ("we", "us", or "the platform") provides a safe and reliable online gaming service for players in Bangladesh. This Privacy Policy ("Policy") applies to the ace36 website, applications, and all associated services.

The purpose of this Policy is to clearly inform you how your personal information is collected, what it is used for, how long it is retained, who it may be shared with, and what rights you have over your information.

By using the ace36 platform, you are considered to have given your consent to the terms of this Privacy Policy. If you disagree with any part of this Policy, please refrain from using the platform and contact us.

This Policy applies only to individuals aged 21 and above. ace36 does not knowingly collect or process the information of any minor.

ace36 collects only the information necessary for the proper operation of our services. The categories of information collected are listed below:

2.1 Identity Information

Information you provide at the time of account registration may include:

• Full name (in Bengali or English)
• Date of birth (for age verification)
• Email address
• Mobile number
• National ID or passport details (for identity verification where applicable)

2.2 Financial Information

Information required to process transactions, which includes:

• Mobile banking account details (bKash, Nagad, Rocket, Upay)
• Bank account details (for bank transfers)
• Deposit and withdrawal history

2.3 Technical & Usage Information

Information collected automatically when you use the ace36 platform:

• IP address and device identifiers
• Browser type and operating system
• Login time and location data
• Gameplay history and activity logs
• Cookies and session data

2.4 Communication Information

If you contact our customer support, we retain a record of that interaction (live chat or email). This is used to improve service quality and for dispute resolution.

ace36 uses collected information for the purposes described below. Each purpose is legitimate and directly related to the provision of services:

3.1 Account Management & Identity Verification

Information is used to complete the registration process, confirm your identity, and maintain account security. In particular, ensuring age verification (21+) and preventing fraudulent activity are among our primary responsibilities.

3.2 Financial Transaction Processing

Financial information is used to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfers. This information is also necessary for auditing transactions and record-keeping, including a minimum deposit and withdrawal of ৳500.

3.3 Service Improvement

Usage data is analyzed to understand user experience and drive technical improvements to the gaming platform, add new features, and raise overall service quality.

3.4 Customer Support

Relevant account information is used to resolve your issues quickly through ace36's 24/7 live chat and email support service.

3.5 Responsible Gaming

Information is used to monitor gaming behavior, identify signs of excessive play, and provide responsible gaming support. ace36 always prioritizes the mental and financial well-being of its users.

3.6 Security & Fraud Prevention

Technical and financial data is analyzed to detect suspicious activity, prevent multiple accounts, and combat money laundering (AML).

ace36 does not sell your personal information to third parties for commercial purposes under any circumstances. However, information may be shared in the limited situations described below:

4.1 Payment Processors

Necessary payment information is shared with bKash, Nagad, Rocket, Upay, and banking partners to complete financial transactions. These partners operate under their own privacy policies.

4.2 Technical Service Providers

Limited technical information may be shared with server hosting, security testing, and analytics service providers for platform operations. These providers work under strict confidentiality agreements.

4.3 Legal Obligations

ace36 may be required to disclose necessary information in response to applicable laws in Bangladesh, judicial orders, or valid requests from competent authorities.

4.4 Business Restructuring

In the event of an acquisition, merger, or business transfer involving ace36, user data may be transferred to the new entity. In such cases, users will be notified in advance and this existing Privacy Policy will remain in effect.

The ace36 platform uses cookies and similar technologies. Cookies are small data files stored on your device that help improve your browsing experience.

5.1 Essential Cookies

These cookies are essential for the basic operation of the platform. They are used to maintain login sessions, store security tokens, and ensure the security of financial transactions. These cookies cannot be disabled.

5.2 Functional Cookies

These cookies are used to remember your preferred language, layout settings, and gaming preferences, so your customized experience is maintained each time you log in.

5.3 Analytical Cookies

Analytical cookies are used to understand which pages users visit most, how long they stay, and where issues arise. This information is entirely statistical and is not used to identify individuals.

You can manage cookies through your browser settings. However, disabling essential cookies may cause some ace36 services to not function properly.

ace36 retains your personal information only for as long as necessary or legally required.

6.1 Active Accounts

All necessary information is retained for as long as your account remains active. This is an essential condition for providing the service.

6.2 After Account Closure

If you request account closure, ace36 may retain financial transaction records and identity verification information for a defined period to meet applicable legal obligations. After this period, the data is securely deleted or anonymized.

6.3 Inactive Accounts

For accounts that have been inactive for an extended period, ace36 may notify the user and take action in accordance with the applicable data management policy.

ace36 applies industry-standard security measures to keep your personal and financial information secure:

• SSL/TLS Encryption: All data transmissions are handled through encrypted connections, making them unreadable to third parties.
• Two-Factor Authentication: A secure verification method is used to prevent unauthorized access to accounts.
• Data Encryption: Stored data is also kept in encrypted form, so it remains protected even in the event of a server breach.
• Regular Security Audits: Regular security tests are conducted to identify vulnerabilities in the platform.
• Access Controls: ace36 staff can only access the information required to carry out their specific responsibilities.
• Suspicious Activity Monitoring: Automated alerts are active for unusual logins or transactions.

However, no system on the internet is 100% secure. If you believe the security of your account has been compromised, contact us immediately at [email protected].

ace36 believes every user should have control over their own information. You have the following rights:

8.1 Right to Access

You can find out what information ace36 holds about you, what it is being used for, and who it is being shared with.

8.2 Right to Rectification

If any of your information is incorrect or incomplete, you can request a correction. This request can be made directly in your account settings or through customer support.

8.3 Right to Erasure

You can request the deletion of your personal information. However, some information may be required to be retained for a set period due to legal obligations.

8.4 Right to Object to Processing

You can object to the processing of your information for specific purposes. In particular, your consent for marketing communications can be withdrawn at any time.

8.5 Right to Data Portability

You have the right to request that the information you have provided be received in a structured, commonly readable format.

To exercise any of the rights above, email [email protected] or contact our 24/7 live chat support.

ace36 takes the protection of minors very seriously. This platform is intended for individuals aged 21 and above only.

ace36 does not knowingly collect, retain, or process information from any person under the age of 21. Age is verified at the time of account registration, and identity verification documents may be requested in cases of doubt.

If we become aware that a minor has opened an account on ace36, that account will be closed immediately and all associated data will be deleted. If a parent or guardian suspects their child is using ace36, please contact us without delay.

ace36 reserves the right to amend this Privacy Policy at any time. The Policy may be updated due to changes in services, legal requirements, or security improvements.

For significant changes, ace36 will notify you via your registered email address or through a notice on the platform. The updated policy will take effect from the date of publication.

If you continue using ace36 after any changes, you will be considered to have agreed to the new policy. We encourage you to visit this page regularly to stay informed of updates.